Trainer Floor Checklist

Arrive in the required uniform, ready to work; review professional conduct and guest privacy expectations.

Explain how the Party Host supports both the birthday child and parent through connection, attention, and follow-through.

Identify the Event Coordinator and appropriate manager; explain the host’s role and when to get help.

Locate event check-in, party rooms or tables, Krave, restrooms, attractions, and party supplies.

Review where supplies are stored, how they are restocked, and who can help with equipment or service needs.

Walk through arrival, scheduled attraction time, food and celebration, any later scheduled activities, checkout, and departure.

Review full-duration room access versus access during food and celebration; confirm the arrangement for a sample booking.

Review private laser tag, XP Arena, or other scheduled activity meeting locations, start times, and local gathering or escort procedures.

Review any post-party attraction access and the wristband-swap procedure during food and celebration when the package includes jumping after the party.

Read a Groups Arriving by Arrival Date report: identify package, forecasted participating guests, check-in, attraction start, food, checkout, and assigned space.

Explain that Group Size forecasts participating guests; the Event Coordinator generally leads check-in and verifies the actual participating count.

Distinguish “Inc” items from “Add” extras; review quantities, repeated item rows, and notes to determine the planned totals.

Identify booking questions or conflicting details and explain how to confirm them with the Event Coordinator before arrival.

Practice welcoming the child and parent, introducing yourself, and explaining the confirmed next steps.

Explain the First Five, Every Five, Meal Plus Five, Last Five, and Five-Star Finish; demonstrate a useful check-in while remaining accessible.

Practice answering common location and schedule questions with clear, specific information; demonstrate returning with an answer when help is needed.

Practice a kitchen add-on request: confirm type, quantity, and current local price; communicate party identification and timing through the Event Coordinator.

Review Joey’s visit near cake time and silent participation in “Happy Birthday”; explain the recommendation to take presents home to open.

Practice room or activity transitions, departure assistance, the parent’s local checkout process, a personal thank-you, and closing the loop on requests.

Demonstrate local opening responsibilities and the process for reviewing assigned parties and schedules.

Prepare the assigned room or table and required supplies according to the confirmed booking and local standards.

Demonstrate local stocking and replenishment procedures for party supplies.

Demonstrate clearing, cleaning, and resetting the party area through the park’s approved process.

Review closing responsibilities, supply storage, and communication of remaining needs.

Identify spills, blocked walkways, crowding, or other concerns; explain prompt reporting and responding within training.

Review attraction-team responsibilities and local safety procedures; check before granting uncertain permissions or making promises outside your authority.

Explain how ingredient or allergy questions are confirmed through the Event Coordinator and approved local process; route all kitchen changes through the coordinator.

Locate and review local emergency procedures, identify appropriate trained personnel, and practice calm, clear reporting.

Identify the popular food, drink, and arcade add-ons listed above and answer their current prices confidently without leaving to check a menu.

Practice useful food, drink, and arcade recommendations for a party; clearly explain the item and price and follow the local ordering process.

Demonstrate routing every kitchen change through the Event Coordinator and following through with the guest.