Launch Family Entertainment

Begin Party Host Training

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Launch Family Entertainment
Party Host TrainingDay 1 · Own the Experience
Day 1 HomeParty Host HomeSlide 1 / 14
Day 1 · Slide 1
Party Host Training

Day 1

Own the Experience
A birthday child celebrating with friends and a parent
The Birthday Child

This is
their day.

They’ve been looking forward to it.

Their friends are here. Their family is celebrating.
You help make it special.
Parents and their child enjoying a relaxed moment at a birthday celebration
As Their Party Host

Help the family
feel cared for.

Welcomed
Informed
Taken care of
Personal Attention

Make it personal.

Learn names.
Notice their needs.
Make time for
the birthday child.
A great memory.
Children sharing a joyful moment at Launch
That’s Your Role
CREATING
AWESOME
MEMORIES
Your Three Party Host Training Shifts

Build the complete
Party Host experience.

Prepare for a party
Keep it running smoothly
Deliver five-star service
Alongside the Launch team.
Today · Your First Training Shift

Begin with
your role.

Understand your role.
Own the experience.
Day 1 · Slide 2
Why Birthday Parties Matter

More than
a reservation.

Planning. Time. Money. Trust.

They chose Launch to celebrate
someone important.

The Family’s Expectations

A celebration
everyone can enjoy.

The child: Have fun. Feel celebrated.

The parent: Feel prepared.
Understand the plan.

Enjoy the celebration, too.
Your Attention Makes a Difference

Build confidence.

ExplainWhat happens next.
Follow throughOn what you say.
NoticeA need before they ask.
“Our party is in good hands.”
Put Yourself in Their Place

A cake. Gifts.
An excited child.

A warm introduction.
An offer to help.

Make arrival feel easier.

Small Moments Build Trust

Your attention.
Their memories.

Help the family relax
and enjoy themselves.

A memory worth celebrating.

Day 1 · Slide 3
What a Party Host Owns

Own the
guest experience.

Stay aware.
Keep the family informed.
Help the party run smoothly.
Think Ahead

Be ready.
Stay connected.

Before: Know the details.
Be ready to welcome guests.
During: Watch the timing.
Stay visible. Anticipate needs.
Work With the Party Team

Clear communication.
A coordinated experience.

Event CoordinatorKraveAttraction StaffOther Team Members
Help everyone deliver their part.
Example · Food Is Running Behind

Communicate early.
Follow through.

01Notify the
Event Coordinator.They communicate kitchen changes.
02Help confirm
the plan.
03Keep the
parent informed.
The family knows what to expect.
Take the Next Appropriate Step

Notice.
Act.
Follow through.

Work within your role.
Ask for help when needed.
Stay involved.
Be prepared. Stay connected. Follow through.
Day 1 · Slide 4
Two Key Guests

One celebration.
Two perspectives.

The Birthday Child
The Party Parent
Different needs. Your attention matters to both.
The Birthday Child

Feel special.
Be part of the fun.

Friends. Excitement. Celebration.

Use their name.
Include them.
Make time to connect.
The Party Parent

Feel informed.
Feel supported.

Explain what happens next.
Check what they need.
Follow through.
Notice the Whole Experience

Pay attention to
both perspectives.

ChildHaving a great time.
ParentUnsure when food will arrive.
ParentKnows the schedule.
ChildFeels left out of the group.
Check In With Each of Them

Help both feel
seen and cared for.

Child“How are you enjoying the party?”
Parent“How are things going?”
Help the whole family enjoy the celebration.
Day 1 · Slide 5
Birthday-Child Engagement

Make a
personal connection.

Introduce yourself. Use their name.
“What are you most excited
to do today?”
Listen. Let their answer start a conversation.
Meet Them Where They Are

Match their
age and personality.

Eager to talk? Let them share.
Need time? Let them warm up.
A smile. A simple question.
An offered high five.
Throughout the Party

Keep the
connection going.

Speak to the child
as well as the parent.
Ask about an activity.
Notice what makes them proud.
Help them feel included.
Remember What They Love

“I love
Airtrack Basketball.”

“How did it go?”
Remembering the detail shows you listened.
Recognized. Celebrated.
Make your attention part of their memory.
Day 1 · Slide 6
The Party Team

A great party
takes a team.

YouStay connected with the family.
The TeamHelps deliver the celebration.
The Event Coordinator

Leads the
party operation.

Generally leads check-in:
Waivers. Attendee counts.
Keep them informed about
requests, changes, and concerns.
Krave · Food and Beverages

Kitchen changes go through
the Event Coordinator.

Party HostReports the request.
Event CoordinatorCommunicates the change.
KraveReceives coordinated instructions.
Additional food or a change?
Bring the request to the coordinator.
Attraction Staff

Manage activities.
Reinforce safety.

Coordinate scheduled activities
through your park’s process.
Respect the team responsible
for each attraction.
Where Runners Are Scheduled

Support
behind the scenes.

Room setupFood deliveryCleanupSupplies
Other hosts and managers
can provide support, too.
Work Together

Know the roles.
Communicate early.

Ask for help before a small issue grows.
One team. An organized,
cared-for celebration.
Day 1 · Slide 7
The Event Coordinator

A busy party day.
Think of an airport.

ArriveActivitiesParty spaceDepart
Planes come and go.
So do parties.
At Some Launch Locations

Up to 12 parties
at the same time.

Each has its own schedule,
food order, room, and family.
Imagine Conflicting Instructions

Too many directions.
No shared view.

No one overseeing
the whole airport.
Conflicting directions can collide.
The Same Problem Can Affect Parties

One change.
Many ripple effects.

Uncoordinated kitchen instructions or timing.
RequestsGet mixed up.
FoodArrives at the wrong time.
One party’s changes can affect another.
One Dedicated Person · The Event Coordinator

One coordinator.
The whole picture.

Our air traffic controller.
HostReports kitchen requests.
Event CoordinatorCommunicates the change.
KraveReceives the instructions.
Help the Coordinator Coordinate

Make your
message clear.

Identify the party.Explain what’s needed.Include the timing.
Communicate early. Confirm the next step.
Follow through on the plan.
Stay Connected

Your family.
The whole operation.

YouCare for your family.
Event CoordinatorKeeps all the moving parties working together.
Day 1 · Slide 8
Know Your Park

Know the park.
Give clear answers.

Event Check-InParty rooms & tablesKraveRestroomsAttractions
Be Ready to Help

Know where.
Know who.

Party supplies.
The right person for help.
Find Current Party Information

Use current
local information.

Packages. Activities. Procedures.
They can vary by location.
Use your park’s resources.
Confirm with the Event Coordinator.
Families Will Have Questions

Clear answers.
Comfortable families.

“Where should our guests check in?”

“Where are the restrooms?”

“What happens next?”

“I’ll find out.”
Check with the right person.
Return with the answer.
During Hands-On Training

Learn it
with your trainer.

Spaces. Supplies. Local procedures.
Ask questions.
Practice finding what you need.
Know your park.
Focus on your guests.
Day 1 · Slide 9
The Party Lifecycle

Think ahead.
Keep it flowing.

BeginningMiddleFinish
Before the Family Arrives

Preparation starts
with the plan.

CenterEdge Groups Arriving by Arrival Date report header and complete first party entry. Customer fields on the left, party times and group size in the middle, item descriptions and quantities on the right, and location schedule below. Customer identifying values removed.
Arrival

Start with
a warm welcome.

Welcome the child and parent.
Introduce yourself. Explain what’s next.
Event Coordinator generally leads check-in
and verifies participating guest count.
Activities

Stay visible.
Stay aware.

Check in with the family.
Keep upcoming party times in mind.
Food & Celebration

Anticipate
what they need.

Attentive service.
A table ready to celebrate.
Help ensure Joey’s visit
around cake time.
Useful Additions

Offer more.
Know the price.

Food · Drinks · Arcade
All kitchen changes:
Host → Event Coordinator → Krave
Departure

Finish
with care.

Reconnect. Gather belongings.
Guide the local checkout process.
Personally thank the family.
At Every Stage

Think one
step ahead.

What’s happening now?
What comes next?
What does this family need from me?
Day 1 · Slide 10
The Rule of Five

Consistent attention.
A great experience.

First FiveEvery FiveMeal Plus FiveLast FiveFive-Star Finish
First Five · First Five Minutes

Start with
a connection.

Welcome the child and parent.
Introduce yourself. Explain what’s next.
Comfortable. Confident.
Ready to celebrate.
Every Five · Approximately Every Five Minutes

Stay visible.
Check in.

Reconnect with the family.
Look for what they need.
Visible presence.
Room to explore.
Meal Plus Five · After Food Service Begins

Check back
about five minutes later.

Does everyone have what they need?
Are drinks running low?
Would another pizza help?
During the Meal

Make useful
recommendations.

Know your local prices.
Kitchen changes go through
the Event Coordinator.
Last Five · As the Party Wraps Up

Finish
with care.

Gather belongings.
Explain checkout steps.
Personally thank
the child and parent.
A goodbye as thoughtful as the welcome.
Five-Star Finish

Earn it through
your care.

★★★★★
Invite feedback through
your park’s process.
Great service throughout the party.
Stay Attentive

Need help sooner?
Respond sooner.

The Rule of Five

Remember the five rules.

The First FiveConnect at arrival.
Every FiveStay visible and check in.
Meal Plus FiveCheck back after food service begins.
The Last FiveFinish with a thoughtful goodbye.
Five-Star FinishEarn great feedback through consistent care.
Creating awesome memories.
Day 1 · Slide 11
Being Present

Be known.
Be easy to find.

Guests know who you are.
They know you’re paying attention.
During Scheduled Attraction Time

Room to explore.
Support close by.

Know the schedule.
Remain visible.
Reconnect with the child and parent
approximately every five minutes.
Make Check-Ins Useful

Ask. Answer.
Think ahead.

How is it going?
What does this family need next?
Catch concerns.
Prepare for the next transition.
Before Attraction Time Ends

Prepare
the transition.

When to gather. Where to meet.
Full-duration room accessReturn to the party room.
Food & celebration accessEnter the assigned room or space.
Know the arrangement for this booking.
Scheduled Private Activities

Know when.
Know where.

Private laser tag · XP Arena
Confirmed start time.
Confirmed meeting location.
Coordinate the Experience

Follow the
confirmed plan.

Scheduled activities may occur
before or after food and celebration.
Gather or escort guests
through your park’s process.
Coordinate with the Event Coordinator
and attraction team.
While Taking Care of Party Needs

Stay accessible.
Follow through.

Prepare supplies.
Take care of party needs.
Communicate where you’ll be
when appropriate.
Keep your promises.
Your Goal

Room to enjoy.
Help easy to find.

Being Present

Stay visible.
Check in. Think ahead.

Help each transition happen smoothly.
Day 1 · Slide 12
Clear Communication

Guests know what’s next.
The team knows the plan.

Speaking With the Family · Example

Warm. Direct.
Specific.

“We’ll eat soon.”
Use the confirmed time and location.
“Your food and celebration time begins at 2:15.
We’ll meet at your assigned party room.”
When a Parent Makes a Request

Listen carefully.
Confirm the details.

Repeat the important details back.
TypeQuantityCurrent local price
Follow your park’s ordering process.
All Kitchen Changes

One coordinator.
Clear instructions.

Host
→
Event
Coordinator
→
Krave
Multiple parties. One coordinated channel.
Make Your Message Useful · Example

Party. Request.
Timing.

Identify the party or assigned table.
Explain the request and timing concern.
“Party Table Three would like one additional cheese pizza.
Their food time begins in twenty minutes.”
For Other Needs

Report promptly.
Keep it professional.

Schedule concerns · Attraction delays
Guest issues
What did you observe?
What help is needed?
Follow local radio procedures.
Keep internal conversations discreet.
When You Need an Answer

“I’ll find out.”
Then follow through.

Check with the right person.
Return to the guest.
Information You Should Already Know

Know your
common add-on prices.

Food · Drinks · Arcade
When the Confirmed Plan Changes

Keep the
family informed.

Give clear next steps.
Confirm a time or solution
before promising it.
Finally, Follow Through

Passing it along
is only part of the job.

Received?Check that the request reached the right person.
Progress?Stay aware of what’s happening.
Guest updated?Reconnect with the guest.
Clear Communication

Close
the loop.

Listen carefully.
Share clear details.
Use the right communication channel.
Close the loop.
Day 1 · Slide 13
Professionalism, Safety & Good Judgment

Families trust you.
Earn that trust.

Arrive Ready to Work

Ready. Focused.
Welcoming.

Required uniform.
Attention on the party.
Respectful language. Patient listening.
Calm when it’s busy.
Words, expression, and body language
help guests feel welcome.
Professional Habits

Focus on service.
Protect guest information.

Use your park’s approved
communication channels.
Stay Aware of Your Surroundings

Notice concerns.
Respond promptly.

SpillsBlocked walkwaysCrowded areas
Respond within your training.
Notify the appropriate team member.
Safety concerns do not wait
for the next five-minute check-in.
Party Host & Attraction Team

Know your role.
Follow the safety process.

Support directions and transitions.
Follow the attraction team’s instructions.
Unsure whether it’s allowed?
Check before giving permission.
Know When to Get Help

Get the
right support.

Guest concerns. Booking discrepancies.
Requests outside your authority.
Event Coordinator or appropriate manager.
Approval before promises:
Discounts · Extra access · Schedule changes
Food Questions Need Accurate Answers

Ingredients or allergies?
Get confirmed information.

Through the Event Coordinator
and your park’s approved process.
All kitchen changes still go
through the Event Coordinator.
If an Injury or Emergency Occurs

Follow your park’s
emergency procedures.

Get the appropriate
trained personnel involved.
Stay calm. Communicate clearly.
Be Helpful Within Your Role

Get the right help.
Stay connected.

Take ownership until the guest
knows what happens next.
Professionalism, Safety & Boundaries

Earn trust
through good judgment.

Be professional.
Stay alert.
Know your role.
Get help when it’s needed.
Day 1 · Slide 14
Day 1 Recap & Hands-On Training

Put it
into practice.

With your trainer.
The Purpose of Your Role

Awesome memories.
An easier experience.

For the birthday child and parent.
Connect. Think ahead. Follow through.
Before Each Party

Review the
confirmed booking.

PackageParticipating guestsScheduleAssigned spaceIncluded itemsPurchased extras
Questions or conflicting details?
Bring them to the Event Coordinator.
Consistent Care Throughout the Party

Remember the
Rule of Five.

The First FiveConnect at arrival.
Every FiveStay visible and check in.
Meal Plus FiveCheck back after food service begins.
The Last FiveGive a thoughtful goodbye.
Five-Star FinishEarn great feedback through consistent care.
Work as Part of the Party Team

Work together.
Communicate clearly.

Event CoordinatorOversees the flow.Generally leads check-in.Communicates all kitchen changes.
Clear details. Your park’s process.
Close the loop with the guest.
During Hands-On Training

Walk the park
with your trainer.

Check-inParty spacesKraveRestroomsAttractionsSupplies
Room access. Scheduled activities.
Transitions through the party.
Demonstrate the Basics

Practice
the service.

Read a party reportWelcome a familyAnswer common questionsFood request through the Event Coordinator
Popular Food, Drink & Arcade Add-Ons

Know the offerings.
Know the prices.

CategoryLocal itemPrice
Food$
Drinks$
Arcade$
Record local prices in your checklist.
Practice confident answers and useful recommendations.
With Your Trainer

Learn the
local routines.

Opening · Setup · Stocking
Cleanup · Closing
Safety procedures.
When to get help.
Use the Day 1 Checklist

Ask. Practice.
Demonstrate.

Use the checklist to guide practice.
Have your trainer verify completed items
before the Day 1 exam.
Your First Training Shift

Keep learning.
Keep improving.

Pay attention.
Ask for help.
Ready for Hands-On Practice

Create
awesome memories.

Know the plan.
Connect with the family.
Work with your team.
Create awesome memories.
First party · Scroll to inspect the report