Trainer Floor Checklist

Review the report, invoice and notes: child, package, forecasted participants, purchased additions and special arrangements.

Confirm the timeline, room access, belongings storage and any reserved experiences after the room.

Read included items, quantities, line amounts, tax, payments and balance due; explain that a $0 included item is not unlimited.

Prepare the space and supplies; know current local menu prices, portions and the approved ordering process.

Greet the child and parent by name, introduce yourself and offer help carrying belongings.

Introduce the Event Coordinator for check-in, waiver verification and the actual participating guest count.

Help the family settle in the included room or use the designated rolling rack until room access begins.

Review the invoice and specific event times with the parent; clarify expectations and bring discrepancies to the coordinator.

Introduce the party menu; recommend relevant additions with the current price and portion, without pressure.

Be seen approximately every five minutes through useful check-ins; respond sooner when help is needed.

Confirm each addition’s item, quantity, price and guest approval; give the coordinator the party and requested timing.

Route ALL kitchen changes through the Event Coordinator to the Kitchen Manager; confirm the result, update the parent and record approved purchases.

Gather participants on time and move the correct belongings to the assigned party space.

Check food items, quantities and additions; follow approved food handling and ingredient/allergy confirmation procedures.

Demonstrate Meal Plus Five; confirm drink quantity, flavor and the local refill arrangement.

Prepare dessert supplies with the parent; coordinate Joey near cake time, silently helping lead Happy Birthday, and respect the child’s comfort level.

Recommend opening gifts at home; organize belongings and coordinate any reserved private experiences with the coordinator and attraction team.

When applicable, swap wristbands during food and celebration; explain that extra jumping does not extend room time.

Give the coordinator final counts and approved additions; resolve discrepancies and receive the check in the black presenter.

Present the check discreetly, escort the parent to check-in, hand off to the payment team and step away before payment or tipping.

Never initiate tip discussions, solicit tips or imply one is owed. Give the same attentive service regardless of any tip.

Answer only known, simple automatic-gratuity facts; refer concerns, objections and adjustment requests to the coordinator or manager.

Thank the child and parent; help with belongings and remaining food. Clean, restock and reset; report damage and complete handoffs.

Complete trainer scenarios for extra guests, a food addition and an attraction delay; demonstrate the professionalism expected of an earned hosting role.