Launch Family Entertainment

Begin Party Host Training

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Launch Family Entertainment
Party Host TrainingDay 2 · Run the Party
Day 2 HomeParty Host HomeSlide 1 / 16
Day 2 · Slide 1
Day 2 · Run the Party

The party starts
before arrival.

Welcome to Day Two.Party Host Training
Own the experience.Build on your Day 1 foundation.
Put it into practice.From preparation to the final goodbye.
Start before the doors open.Preparation shapes the celebration.
Understand the Family’s Expectations

They already
have a plan.

The family has been planning.
PackageGuestsCelebration details
Our team has been preparing.
DetailsSpaces & attractionsFood service
Every part contributes.Understand the experience you’re helping deliver.
Automated confirmations & reminders.They help set expectations before arrival.
Sending emails is not your responsibility.
Know what the family has been told.Welcome confidently. Reinforce the plan.
Turn Preparation into Connection

Make arrival
feel easier.

Make it personal.
Greet the child and parent.Offer to help carry their things.
Introduce the Event Coordinator.They generally lead check-in.
Help the family get settled.
Room access included now?Belongings on the rolling rack?
Follow the confirmed booking and local process.
After Check-In · With the Parent

Get on the
same page.

Review the invoice & event schedule.
Confirm the shared plan.
What’s includedWhat’s been addedWhat happens when
Introduce the party menu.Share available additions.Helpful and relaxed—without a sales pitch.
Stay Present · Think Ahead

Ready for fun.
Ready to help.

Get them enjoying the attractions.Continue being present.
Be seen approximately
every five minutes.Help should feel close by.
Know your park’s process.Connect each example to the family’s confirmed booking.
Preparation.Connection.Follow-through.Let the family enjoy the celebration.
Day 2 · Slide 2
Prepare for This Family

Prepare with purpose.

Current report, invoice & notes.Correct reservation. Latest information.
Prepare for This Family

Know this celebration.

Child’s name. Package. Participating guests.Space, food, drinks & purchased extras.
Prepare for This Family

Think through the timing.

Check-in. Attractions. Food & celebration.Any private experiences afterward.
Prepare for This Family

Confirm room access.

Full duration or celebration time?Plan where belongings will be stored.
Prepare for This Family

Read what’s been agreed.

Confirmed requests and open questions.Match recorded changes to the invoice.
Prepare for This Family

Confirm the actual count.

Forecast helps preparation.Check-in confirms participating guests.
Prepare for This Family

Check the space & supplies.

Know the party menu and local prices.Resolve questions with the Event Coordinator.
Prepare for This Family

Ready to focus on the family.

Fewer surprises. Clearer answers.More attention for child and parent.
Day 2 · Slide 3
Complete sample party invoice with personal details removed
Read the Party Invoice

Understand the booking.

What’s booked. What’s added. What’s due.Sample invoice • Local details vary.
Read the Party Invoice

Confirm the correct party.

Reservation. Date. Package. Guest details.Use the current record.
Read the Party Invoice

Find the reserved times.

Check-in → Attraction time → Party Room 2.Follow the schedule on the invoice.
Read the Party Invoice

Read this sample’s timeline.

12:00–12:15 check-in • 12:15–1:15 attractions.1:15–2:00 in Party Room 2.
Read the Party Invoice

Read the item lines.

Package charge, inclusions and extras.A $0 line may be covered by the package.
Read the Party Invoice

Read quantity and amount together.

10 arcade additions → $25 for that line.The amount is not $25 per guest.
Read the Party Invoice

Check recorded requests.

Match the notes to purchased items.Ask the Event Coordinator about discrepancies.
Read the Party Invoice

Follow the balance.

Subtotal → Tax → Event total.Payments reduce the amount still due.
Read the Party Invoice

Read the actual payment record.

Sample: payments $0.00 • Total due $631.44.Other bookings may have deposits or payments.
Read the Party Invoice

Confirm before promising.

Explain what you understand.Get the Event Coordinator’s help.
Day 2 · Slide 4
Prepare the Party Space

We’re expecting you.

Match setup to the confirmed booking.Use your park’s setup process.
Prepare the Party Space

Inspect before setting up.

Clean tables, seating and floor.Clear walkways. Report concerns.
Prepare the Party Space

Have the essentials ready.

Plates, cups, napkins and utensils.Approved supplies for food and dessert.
Prepare the Party Space

Read the family’s arrangements.

Decorations. Favors. Tableware.Clarify questions with the coordinator.
Prepare the Party Space

Prepare around room access.

Coordinate around other parties.Know where belongings wait.
Prepare the Party Space

Know the rolling-rack process.

Correct belongings. Correct party.Follow local organization and storage procedures.
Prepare the Party Space

Take the family’s perspective.

Clean? Ready? Fully supplied?Know what still needs attention.
Day 2 · Slide 5
Welcome Them and Help Them Settle

Make arrival easier.

An excited child. A parent with plenty to carry.A warm welcome and practical help.
Welcome Them and Help Them Settle

Connect with both guests.

Introduce yourself. Use the child’s name.Offer help; ask what they’d like you to carry.
Welcome Them and Help Them Settle

Introduce the Event Coordinator.

They generally lead check-in.Waivers and participating guest count.
Welcome Them and Help Them Settle

One clear set of instructions.

Support your assigned check-in tasks.Keep communication connected to the coordinator.
Welcome Them and Help Them Settle

Follow the room arrangement.

Room available now? Help them settle.Room later? Explain storage on the rolling rack.
Welcome Them and Help Them Settle

Explain what happens next.

“We’ll keep your belongings here until your room time begins.”“I’ll help you get settled when the room is ready.”
Welcome Them and Help Them Settle

Ready to help this family.

Connect with the child.Help the parent feel organized.
Day 2 · Slide 6
Get on the Same Page with the Parent

Review together after check-in.

Have a copy of the invoice available.Look at the same information.
Get on the Same Page with the Parent

Agree on the details.

Package. Food and drinks. Purchased extras.Use the participating count confirmed at check-in.
Get on the Same Page with the Parent

Use clear times and places.

Attractions end. Gather for food. Clear the room.Include any later private experiences.
Get on the Same Page with the Parent

Explain what access means.

Extra jumping does not extend room time.Clarify unexpected details with the Event Coordinator.
Get on the Same Page with the Parent

Introduce the party menu.

A natural first add-on opportunity.Show available options and current local prices.
Get on the Same Page with the Parent

Offer helpful options.

“Here’s our party menu in case you’d like to add anything.”Help the parent decide whether more food or drinks would be useful.
Get on the Same Page with the Parent

Keep it helpful and relaxed.

Make them aware of their options.Lay the groundwork without pressuring them to buy more.
Get on the Same Page with the Parent

Use your park’s current menu.

Offerings and prices vary by park.Need a copy or spot outdated information? Ask the Event Coordinator or manager.
Get on the Same Page with the Parent

Know the options and prices.

Answer questions confidently.Be ready to discuss popular additions.
Get on the Same Page with the Parent

Coordinate food changes.

Host → Event Coordinator → KitchenShare the request with the Event Coordinator.
Get on the Same Page with the Parent

Leave the parent confident.

They know the plan and where to find you.They feel comfortable asking for help.
Day 2 · Slide 7
Attraction Time: Visible and Available

Start with a clear plan.

Check-in requirements complete.Explain included access and reserved activities.
Attraction Time: Visible and Available

Give them room to enjoy.

Stay aware of the party’s progress.Children may explore different attractions.
Attraction Time: Visible and Available

Be seen approximately every five minutes.

Visible presence. Help nearby.A useful check-in can be brief and natural.
Attraction Time: Visible and Available

Make your presence helpful.

Acknowledge the parent. Connect with the child.Avoid interrupting their fun with lengthy check-ins.
Attraction Time: Visible and Available

Notice when help is needed.

Questions. Late arrivals. Additional food.Respond sooner whenever needed.
Attraction Time: Visible and Available

Prepare for what’s next.

Track timing. Confirm arrangements.Communicate concerns early.
Attraction Time: Visible and Available

Work with the attraction team.

Follow local responsibilities and permissions.Be visible. Stay accessible. Think ahead.
Day 2 · Slide 8
North Attleboro Party and Events Menu; local example pricing
North Attleboro example · Use your park’s current menu and prices.
Make Helpful Add-On Recommendations

Care for the party. Grow the business.

Offer every party useful options.Food, drinks and arcade play.
Make Helpful Add-On Recommendations

Know the offerings and prices.

Popular pizzas, platters, drinks and arcade.Understand portions and quantities.
Make Helpful Add-On Recommendations

Use both resources.

Invoice: what’s already purchased.Party menu: what else is available.
Make Helpful Add-On Recommendations

Think about the adults, too.

“Would you like to add a pizza or platter for the adults?”Explain the options and current price.
Make Helpful Add-On Recommendations

Match the plan to the group.

Does the food plan still fit?Coordinate guest-count and package questions.
Make Helpful Add-On Recommendations

Look for useful opportunities.

Drinks during service. Arcade plans later.Specific item. Portion or amount. Local price.
Make Helpful Add-On Recommendations

Let the parent decide.

Explain clearly and respect the answer.Obtain approval before adding purchases.
Make Helpful Add-On Recommendations

Confirm timing through the coordinator.

On the menu does not guarantee immediate availability.Explain options. Confirm purchases. Follow through.
Day 2 · Slide 9
Communicate Food Changes Correctly

Protect the order and timing.

Confirm exactly what the parent wants.Item, quantity and current local price.
Communicate Food Changes Correctly

All kitchen changes go through the coordinator.

No separate host-to-kitchen instructions.One coordinator keeps the whole operation connected.
Communicate Food Changes Correctly

Identify the party, request and timing.

Which party? What changes? When is it needed?Make the message specific.
Communicate Food Changes Correctly

A clear request.

Party Room 2 • One additional cheese pizza.Food in 20 minutes • Confirm whether it can be ready.
Communicate Food Changes Correctly

Coordinator → Kitchen Manager.

Generally a verbal conversation.Changes often recorded on the kitchen dry erase board.
Communicate Food Changes Correctly

Close the communication loop.

Get the answer. Update the parent.Have approved additions recorded through the local process.
Communicate Food Changes Correctly

Return with confirmed options.

No unconfirmed delivery promises.No substitutions without the parent’s agreement.
Day 2 · Slide 10
Bring the Party Back Together

Start before attraction time ends.

Know when, where and whether the room is ready.Prepare the family for the next step.
Bring the Party Back Together

Give a specific time and place.

“Room time begins at 1:15 in Party Room Two.”Gather as scheduled attraction time ends.
Bring the Party Back Together

Coordinate the gathering process.

Announcements. Wristband times. Team support.Follow your park’s procedure.
Bring the Party Back Together

Know where they’re going.

Returning to their room—or entering it for the first time.Move the correct belongings through the local process.
Bring the Party Back Together

Make the transition clear.

Where to go. What’s ready.Help the group arrive comfortably.
Bring the Party Back Together

Bring timing concerns to the coordinator.

Late arrivals. Room delays. Activities running behind.Do not independently extend room time or shift food service.
Bring the Party Back Together

One party affects the next.

Shared spaces and resources.Clear directions. Coordinated transitions.
Day 2 · Slide 11
Deliver Food and Check Back

Prepared and organized.

Correct party. Correct order.Check items, quantities and approved additions.
Deliver Food and Check Back

Serve through the approved process.

Use trained food-handling practices.Have plates, cups, napkins and utensils ready.
Deliver Food and Check Back

Help the parent recognize the order.

Explain what is being served.Report missing, incorrect or delayed items through the coordinator.
Deliver Food and Check Back

Confirm ingredient and allergy information.

Use the approved local process.Involve the Event Coordinator.
Deliver Food and Check Back

Meal Plus Five.

Check back about five minutes after service begins.Correct order? Enough supplies? Any concerns?
Deliver Food and Check Back

Notice useful additions.

Food running low? More guests need food?Explain options and prices; kitchen changes go through the coordinator.
Deliver Food and Check Back

Know the drink arrangement.

Quantities, flavors and refills vary.Explain the actual package inclusion.
Deliver Food and Check Back

Catch small problems early.

Stay accessible and follow through.Help the family enjoy the celebration.
Day 2 · Slide 12
Make Cake Time Special

Prepare for a memorable moment.

Plan with the parent.Give the birthday child your attention.
Make Cake Time Special

Have the celebration supplies ready.

Dessert plans. Serving help. Approved supplies.Follow local candle and celebration procedures.
Make Cake Time Special

Coordinate Joey near cake time.

Joey helps lead Happy Birthday silently.Joey does not talk.
Make Cake Time Special

Follow the child’s comfort level.

Match excitement. Respect hesitation.Give the family room to enjoy the moment.
Make Cake Time Special

Know the remaining schedule.

Keep the celebration moving comfortably.Make room for the next steps.
Make Cake Time Special

Recommend opening presents at home.

Time after attractions is limited.Keep gifts organized for departure.
Make Cake Time Special

Confirm changes before promising.

Timing changes go through the coordinator.Preparation protects the birthday moment.
Day 2 · Slide 13
Know What Happens After the Room

The visit may continue.

Private experiences. Arcade. More attractions.Know the confirmed plan before room time ends.
Know What Happens After the Room

Coordinate the reserved experience.

Confirmed time, location and handoff.Event Coordinator and attraction team.
Know What Happens After the Room

Help the group get there.

Gather or escort through the local process.General access does not replace a reserved private experience.
Know What Happens After the Room

Follow the wristband-swap process.

During food and celebration time.Only when post-party jumping is included.
Know What Happens After the Room

Each wristband has a purpose.

Initial band: scheduled attraction time ends.Replacement: included access after the party.
Know What Happens After the Room

Extra jumping does not extend room time.

Clear the space when the reservation ends.Keep the next party’s schedule in mind.
Know What Happens After the Room

Explain the arcade inclusion.

Distribute the correct cards through the local process.Know additional credits and current prices.
Know What Happens After the Room

Make the handoff clear.

Family knows where to go. Receiving team knows the plan.Belongings organized. Room available on time.
Day 2 · Slide 14
Checkout and Professionalism

Finish with care.

Checkout is part of the party experience.Prepare a professional handoff.
Checkout and Professionalism

Confirm the final details.

Accurate participating count and approved additions.Raise discrepancies with the Event Coordinator before payment.
Checkout and Professionalism

Receive the black check presenter.

Present the check discreetly.Escort the parent to check-in and connect them with the payment team.
Checkout and Professionalism

Handoff. Step away.

Give the parent privacy during payment and tipping.Continue caring for the party away from the payment screen.
Checkout and Professionalism

Never solicit tips.

Do not ask, hint or imply a tip is owed.Hosts do not initiate conversations about tips.
Checkout and Professionalism

Extra gratitude for a job well done.

A tip must never be solicited.Let attentive service speak for itself.
Checkout and Professionalism

Know your park’s gratuity policy.

Some parks include an automatic gratuity.Guests are generally informed before checkout.
Checkout and Professionalism

Simple facts only.

Answer a basic policy question only when you know the answer.Concerns, objections and adjustment requests go to the coordinator or manager.
Checkout and Professionalism

Connect the guest with leadership.

Do not debate the charge or promise an adjustment.“Let me connect you with our coordinator so they can review that with you.”
Checkout and Professionalism

Opportunity carries responsibility.

Wages and tips can make hosts among the highest paid.Skill, effort and professionalism must match that opportunity.
Checkout and Professionalism

An earned advancement.

Represent the best of the team.Uphold that trust throughout the entire celebration.
Checkout and Professionalism

Let your service speak.

Preparation. Connection. Visible presence. Follow-through.The same attentive service and warm goodbye—regardless of any tip.
Day 2 · Slide 15
Finish Strong and Reset

Keep caring for the party.

After the handoff, return to useful tasks.Remain away from the payment area.
Finish Strong and Reset

Available when help is needed.

Connect through the coordinator for payment questions.Give the parent privacy while paying and tipping.
Finish Strong and Reset

Help them prepare to move on.

Gifts, decorations, bags and other belongings.Remaining food and any included later activities.
Finish Strong and Reset

Make the goodbye personal.

Thank the child and parent.Consistent warmth—regardless of any tip.
Finish Strong and Reset

Follow through on remaining concerns.

Connect the family with the right person.Use the approved feedback process.
Finish Strong and Reset

Clean and reset.

Clear used items. Handle waste. Clean surfaces.Check the floor and seating; restock supplies.
Finish Strong and Reset

Leave the next party ready.

Report damage or missing supplies.Complete required handoffs and reset responsibilities.
Finish Strong and Reset

Their finish. The next family’s first impression.

Care for every family.Leave the space ready for its next use.
Day 2 · Slide 16
Put the Whole Party into Practice

Bring the whole experience together.

Practice a complete sample party with your trainer.Preparation through the final goodbye.
Put the Whole Party into Practice

Read the confirmed plan.

Report, invoice, notes and schedule.Package, guests, items, room access and reserved activities.
Put the Whole Party into Practice

Welcome and settle the family.

Child and parent. Carrying help. Coordinator introduction.Room access or designated rolling rack.
Put the Whole Party into Practice

Practice the parent conversation.

Invoice and event times.Party menu and a useful recommendation at the local price.
Put the Whole Party into Practice

Work through realistic changes.

More participants. Another pizza. Activity delay.What to confirm, who to involve, how to update the family.
Put the Whole Party into Practice

Demonstrate the service sequence.

Visible presence. Food transition. Meal Plus Five.Cake, Joey and the plan after the room.
Put the Whole Party into Practice

Practice the checkout handoff.

Receive the black presenter. Escort to check-in.Make the handoff, then step away before payment and tipping.
Put the Whole Party into Practice

Demonstrate readiness.

Personal goodbye. Cleaning. Reset.Trainer verifies the Day 2 checklist before the exam.
Put the Whole Party into Practice

Earn the trust placed in you.

Exceptional service and follow-through.Bring this level of care to every party.