Day 3 · Read, Prioritize & Respond
Read the Family & PrepareTrainer verified
Review a sample booking: package, participating count, inclusions, extras, room access and later reserved experiences.
Trainer
Trainee
Role-play a parent directing the celebration and a parent welcoming guidance. Adapt using behavior and body language; do not ask who is in charge.
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Trainee
Show how to reassess as the parent’s responses change. Support their priorities while maintaining the confirmed schedule and procedures.
Trainer
Trainee
Anticipate supplies, food, cake and Joey arrangements; explain a useful recommendation with the current local price and portion.
Trainer
Trainee
Prioritize & Protect the ScheduleTrainer verified
Work through a spill, approaching private game and routine guest request. Address immediate hazards, alert the right team and coordinate help.
Trainer
Trainee
Acknowledge a request you must pause; arrange support, update the guest and return to confirm completion.
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Trainee
Handle a request for fifteen extra attraction minutes. Give the coordinator the party, cause, requested change and approaching commitments before promising.
Trainer
Trainee
Explain the confirmed times and locations. Show that late arrivals or extra attraction access do not automatically extend room time.
Trainer
Trainee
Use LEAD & Resolve ConcernsTrainer verified
Demonstrate Listen, Empathize, Apologize and Deliver for a service problem; acknowledge the impact without blaming others.
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Trainee
Handle late or incorrect food: check the order and route details through Event Coordinator → Kitchen Manager. Return with confirmed information.
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Trainee
Handle “This isn’t what we booked”: listen, review records respectfully and involve the coordinator when details conflict.
Trainer
Trainee
Confirm the agreed action, return when promised, check the result and bring unresolved concerns back to leadership.
Trainer
Trainee
Day 3 · Authority, Safety & Readiness
Boundaries & Immediate HelpTrainer verified
Make a clear leadership handoff for compensation, disputed charges or exceptions. Do not promise refunds, discounts, free items or extra access.
Trainer
Trainee
Practice the checkout handoff: step away before payment and tipping. Never solicit tips; refer gratuity concerns to leadership.
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Trainee
Explain how to summon immediate help for injury, suspected reaction or a missing child. Use local procedures without delaying to find the coordinator.
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Trainee
Give factual details and protect privacy. For an allergy concern, stop service of the item and get the appropriate manager; never guess about safety.
Trainer
Trainee
Useful Additions & Complete HostingTrainer verified
Offer a relevant food, drink or arcade addition with price, portion/value and restrictions; confirm availability and timing before promising.
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Trainee
Obtain parent approval before a charge, route kitchen changes through the coordinator and respect a decline. Address missing included items before upselling.
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Trainee
Demonstrate the Rule of Five through a complete sample party, including transitions and goodbye. Stay visible without continuously escorting the group.
Trainer
Trainee
Explain what you noticed, would say and would do in trainer scenarios; use feedback and repeat skills that need more practice.
Trainer
Trainee
Confirm Local ReadinessFill in with trainer
Use approved local information. Practice giving accurate answers before working independently.
| Popular item | Portion / value | Current price |
|---|---|---|
| Food __________ | ________________ | $ __________ |
| Drink __________ | ________________ | $ __________ |
| Arcade __________ | ________________ | $ __________ |
Emergency contact / alert method: _________________________________
Coordinator contact / channel: ____________________________________
Further practice / local procedures to review
Trainer / Manager Signature
Trainee Signature