Launch Family Entertainment

Employee Access

Launch Training Portal

Enter the shared training password to continue.

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Launch Family Entertainment
Employee Development Report Issue
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Launch Team Members Trained, Who’s Next?

Training Programs

Choose your role

Complete each assigned day, print the hands-on checklist, and return for the exam.

Launch employee at the guest check-in counter Available

Front Desk & Guest Experience

Cashier Training

Guest interaction, waivers, core standards, loyalty, and up-selling.

Version 2.30 Begin Training →
Launch team member supervising a guest on an attraction Available

Safety & Attraction Operations

Court Monitor Training

Attraction supervision, safety standards, guest coaching, and incident response.

Version 1.1 Open Training →
Guests enjoying a Launch bowling attraction Beta Testing Live

Celebrations & Events

Party Host Training

Party preparation, timeline execution, guest service, and event recovery.

V1 Open Training →
Launch team member preparing a guest beverage Available

Food & Beverage

Krave Training

Food safety, recipe execution, equipment operation, service standards, and kitchen closing. Days 1, 2, and 3 are available.

V2.1 Open Training →

Supplemental Training

Additional role support

Use these focused modules after core role training when a team member needs park-specific or topic-specific knowledge.

Launch front desk team member assisting a guest All Parks

Supplemental Sales Knowledge

Membership Training

System-wide membership training covering the sales conversation, approved local offer, POS setup, member check-in, and guest questions.

All Parks Open Training →
Holiday gift card promotional training background Available

Supplemental Sales Knowledge

Holiday Gift Card Training

Q4 holiday gift card offers, Bonus Value, Lucky Launcher rules, online orders, redemption, and guest support.

Holiday 2026 Open Training →
Launch front desk team member assisting a guest Password Required

Supplemental Sales Knowledge

Park-Specific Membership Training

Customized membership modules for Warwick, Herndon, Ann Arbor, Asheville, and Dearborn.

Choose Your Park Open Training →

The Launch Training Path

Learn it. Practice it. Prove it.

Online training builds the foundation. Hands-on coaching turns that knowledge into the Launch standard.

  1. 01
    Learn

    Complete the online training for your assigned role.

  2. 02
    Print

    Print the checklist for your hands-on training shift.

  3. 03
    Practice

    Work with a trainer and demonstrate each required skill.

  4. 04
    Test

    Return to the portal and complete the end-of-shift exam.

Launch Family Entertainment Employee Training Portal

Portal v1.1