Trainer Floor Checklist

Greets every guest within 10 seconds, including verbal or non-verbal acknowledgment during busy periods.

Uses eye contact, positive posture, friendly tone, and clear communication.

Acknowledges children as well as adults during family check-in interactions.

Avoids negative behaviors: crossed arms, chewing gum, eating, side conversations, ignoring guests, or visible frustration.

Confirms every guest entering the facility has a valid waiver, including non-participants, spectators, parents, guardians, and minors.

Understands that minors require a waiver completed by a parent or legal guardian.

Can search for waivers by phone number or name and identify TRUE/FALSE verification status.

For FALSE waivers, verifies the guest's ID before clicking Select; understands that Select verifies the waiver when no duplicate issue appears.

Understands employees may guide guests to the waiver process but may never complete, submit, sign, or fill out a waiver for a guest.

Explains expired waiver process: guest completes a new waiver and returns to the same cashier without waiting in line again.

Confirms all participating guests wear approved Launch Grip Socks on attractions.

Explains that personal socks and competitor grip socks are not permitted.

Uses script: “Do you have your Launch Grip Socks today?” and visually confirms when guest says yes.

Can assist with sock size selection and knows where socks are located in POS/register area.

Explains sock policy calmly and calls for a supervisor/manager before guest frustration escalates.

Listens to the guest’s needs and recommends appropriate park offerings/packages.

Practices add-on and upsell opportunities without pressuring the guest.

Can explain where the guest should go after check-in, including cubbies, restrooms, ramps, attractions, and food areas.

Prints and gives receipt when required and clearly explains next steps to the guest.

Asks a manager or knowledgeable employee when unsure instead of guessing.

Uses calm, professional language when a guest questions waiver or sock policy.

Knows when to call for a supervisor/manager before a guest interaction escalates.