Cashier Day 2 - Trainer Checklist
Launch culture, guest experience, wristbands, cash handling, and escalation.
Launch Culture & Professionalism
CULTURE
Explains the Launch vision: Create AWESOME memories.
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TRAINEE
Describes at least three Launch core values in practical terms.
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TRAINEE
Arrives in proper uniform and appears guest-ready.
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TRAINEE
Guest Service Standards
SERVICE
Uses eye contact, positive posture, and clear communication.
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TRAINEE
Demonstrates how to help a first-time guest feel comfortable.
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Avoids negative behaviors such as chewing gum, eating, side conversations, or ignoring guests.
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TRAINEE
Wristband Procedures
WRISTBANDS
Explains that every guest leaving the front desk must have a wristband.
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TRAINEE
Correctly identifies participating vs. non-participating wristband expectations.
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TRAINEE
Demonstrates proper wristband fit and explains that colors represent END time.
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TRAINEE
Cash Handling & Payments
PAYMENTS
Explains why cashiers must use only their assigned till.
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TRAINEE
Demonstrates counting change back to a guest.
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TRAINEE
Identifies when to call a manager for payment disputes, large bills, refunds, or drawer concerns.
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TRAINEE
Difficult Guests & Escalation
JUDGMENT
Uses calm, professional language when a guest questions a policy.
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TRAINEE
Explains the difference between listening to a concern and arguing with a guest.
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TRAINEE
Knows when to call a supervisor or manager before a guest interaction escalates.
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TRAINEE
Trainer Notes / Follow-Up Items
Trainer / Manager Signature
Employee Signature