Cashier Day 3 - Trainer Checklist
Loyalty, upselling, guest recommendations, future visits, and Day 3 practical application.
Loyalty Knowledge
LOYALTY
Explains what Launch Loyalty is and why guests benefit from joining.
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Explains how guests enroll through the waiver process or Loyalty QR code.
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Explains how Loyalty members are identified, how points are earned, and how rewards are applied.
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Answers common Loyalty questions using park-approved information and knows when to ask leadership for help.
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Opportunity Recognition
LISTEN
Listens for guest clues such as first-time visits, arcade interest, birthdays, repeat visits, or length of stay.
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Asks appropriate discovery questions before making a recommendation.
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Matches recommendations to the guest's needs instead of offering the same option to every guest.
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Demonstrates confidence explaining current park offerings and promotions.
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Admissions, Attractions & Arcade
VALUE
Explains admission, attraction, and package value based on what is available at this location.
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Recommends arcade play when appropriate and explains any current bonus-value options accurately.
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Uses value-focused language that explains what the guest receives, not just what the guest spends.
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Avoids promising attractions, promotions, or benefits that are not available at this location.
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Future Visits & Birthday Awareness
RETURN
Recognizes birthday or celebration clues during guest conversations.
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Mentions birthday party options when appropriate without pressuring the guest.
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Directs party, group, or event questions to the proper team member or local process.
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Explains how a positive visit, Loyalty, and available local programs can encourage future visits.
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Guest Experience & Judgment
SERVICE
Makes recommendations in a helpful, respectful, and professional manner.
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Respects the guest's decision when they decline an offer and continues the transaction positively.
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Avoids pushy language, arguing, or repeated offers after a guest says no.
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Ends interactions with a confident, positive send-off such as, 'Have an awesome time!'
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Trainer Notes / Follow-Up Items
Trainer / Manager Signature
Employee Signature