Trainer: validate behavior on the floor. Do not initial items based only on verbal answers.
Training Item
Trainer Initials
Trainee Initials
Floor Readiness and Assignment Awareness
Explains that assignments may include one attraction, multiple zones, or changing coverage needs during the shift
Demonstrates active floor presence: moving with purpose, scanning the area, and staying engaged with guests
Explains why slow shifts still require full attention and should not be treated as easy mode
Daily Safety Checks and Mid-Shift Issues
Explains the purpose of the Daily Safety Check and understands that the process may differ by park
Understands that the official checklist is normally completed by leadership or experienced team members
Identifies visible mid-shift safety concerns such as shifted pads, debris, bodily fluids, damaged equipment, or unsafe guest activity
Demonstrates the proper response to a mid-shift problem: stop use, protect the area, call leadership, and wait for clearance
Communication Standard
Demonstrates a clear radio or leadership call using location, issue, and support needed
Uses exact attraction or area names instead of vague phrases such as “over here” or “there is a problem”
Maintains a calm, short, and professional communication style during a practice scenario
Guest Rule Enforcement
Corrects unsafe behavior clearly by stating the rule and expected behavior
Recognizes when repeat rule breaking requires escalation instead of endless warnings
Explains when a guest may need to be paused from the attraction or referred to leadership
Stays focused on safety and does not argue with guests during rule enforcement
Parent Escalation
Distinguishes between a calm parent question and an angry or aggressive parent confrontation
Answers calm parent questions briefly and respectfully when appropriate
Demonstrates the “tag out” response by calling leadership immediately for aggressive, confrontational, or bullying adult behavior
Explains that teenage monitors should not be expected to handle aggressive adults alone
Incident Details and Reporting Awareness
Provides factual details about what was seen, heard, and done during a scenario
Distinguishes between what they personally observed and what they learned after arriving
Explains why they should not guess, blame, exaggerate, or fill in missing details
Identifies useful incident details: where, when, what happened, who was involved, and what action was taken
Emergency Awareness
Identifies Code Blue as a serious injury or medical emergency
Identifies Code Adam as a missing child
Escalates serious situations immediately, including fire alarms, fights, threats, equipment failure, or anything that makes the attraction unsafe
Keeps guests away from danger and follows leadership direction during emergency-response role-play
End-of-Shift Reset and Handoff
Cleans assigned area by removing trash, debris, and obvious mess before leaving the position
Returns attraction items to the correct place and checks for visible concerns before handoff
Reports unresolved safety, cleaning, equipment, or guest issues to leadership or the next monitor
Completes a clear handoff so the next monitor understands anything important from the shift
Final Floor Readiness Review
Completes final scenario review covering mid-shift problems, parent escalation, repeat rule breakers, bodily fluids, and unsafe conditions
Explains the core Day 3 standard: protect guests first, communicate clearly, and get the right help involved quickly
Trainer confirms trainee is ready for Day 3 exam and any park-specific sign-off requirements