Launch Family Entertainment
Prize Ticket Redemption Training

Begin Prize Ticket Training

The narration controls the pace of each slide. Watch and listen as the CenterEdge redemption process is demonstrated step by step.

Prize Ticket Training Home
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Launch Family Entertainment
Holiday Prize Ticket Redemption2027 Redemption Training
Prize Ticket HomeHoliday Training HomePrize Ticket SOPSlide 1 / 8
Training Paused
Holiday 2026 → Redemption 2027

Prize Ticket Redemption

A short, practical CenterEdge walkthrough for redeeming Lucky Launch prizes correctly.

Lucky Launch prize ticket
IdentifyKnow the prize
RedeemUse the right CE discount
VerifyConfirm $0 before finish
Special Process1 Year Free Jump Pass uses a different setup and future-visit flow.
The Goal
When a guest brings in a Prize Ticket,know exactly what to do.
Training Paused
Recognize It First

Know the Prize Ticket

Redeem Jan. 1 – Mar. 31, 2027
Scratched Lucky Launch ticket revealing Free 1 Hour Action Pass
Every ticketIs a winner
ImportantPrize Ticket ≠ Bonus Value
Redemption WindowJAN 1 → MAR 31, 2027
Possible Prizes
30 Minute
Action Pass
1 Hour
Action Pass
20 Credit
Arcade Card
Launch
Grip Socks
1 Year Free
Jump Pass*
Jeffersonville Exception: Lucky Launch Prize Tickets there are only for a 20 Credit Arcade Card.
Before you touch CenterEdge: identify the prize shown on the ticket.
Training Paused
Standard Prize Redemption · Step 1

Ring In the Correct Prize

CenterEdge Action pass 1 hour button1 Hour Action Pass
CenterEdge half hour jump button30 Minute / ½ Hour Jump
CenterEdge Launch Socks buttonLaunch Grip Socks
CenterEdge 20 credit play card button20 Credit Arcade Card

Ring the real item first.

The prize discount comes later. Start by putting the actual item the guest won on the order.

Action Pass?

Attach the guest’s waiver when CenterEdge prompts you.

Do not treat the ticket as:

✕ Gift Card✕ Cash✕ Bonus Value

Correct item on the order?

Now move into the redemption process.

Training Paused
Standard Prize Redemption · Step 2

End Order & Customer Coupons

1 · End Order2 · Customer Coupons3 · Select Coupon4 · Authorization
1

Select End Order

Once the correct prize item is on the order, move to the payment screen.

CenterEdge End Order button highlighted
2

Select Customer Coupons

Open Customer Coupons to view the available Prize redemption options.

CenterEdge Customer Coupons button highlighted
3

Select the Prize Coupon

Choose the Prize coupon that matches the item the guest is redeeming.

CenterEdge Prize redemption coupon list
4

Manager Authorization

These Prize redemption coupons are configured to require Manager Authorization after the coupon is selected.

AUTHORIZED → Continue with the redemption.
CenterEdge Authorization Required dialog
Training Paused
Standard Prize Redemption · Step 3

Select the Correct Prize Coupon

30 Minute / ½ Hour + 1 Hour Action PassPrize Action Pass Redeem
30 MIN1 HOUR→ SAME COUPON
20 Credit Arcade CardPrize Arcade Card Redeem
Launch Grip SocksPrize Jump Socks Redeem
Match the coupon to the prize printed on the guest’s ticket.
After the Prize coupon is selectedAuthorize, then Apply
Manager Authorization→Apply
CenterEdge Customer Discounts list
Take the extra second to confirm the correct Prize coupon before you apply it.
Training Paused
Standard Prize Redemption · Final Check

Verify the Prize Is $0

Final result: $0.00
CenterEdge order with prize discount applied and balance zero
Check 1Correct prize item
Check 2Correct Prize discount
Check 3Prize reduced to $0
If it is not $0Do not complete the transaction.
Before you finishVERIFY $0
Training Paused
Special Prize Process

1 Year Free Jump Pass: Initial Setup

SELECT LOCATIONS ONLY
1
Ring Prize 1 Year Jump Pass
2
Manager Authorization
3
End Order → Complete The Order
4
Search for the guest waiver
5
Select the CORRECT guest
CenterEdge Prize 1 Year Jump Pass button
CenterEdge manager authorization required
End Order button
→
Complete The Order button
CenterEdge Search Waiver screen
Select the CORRECT GUEST from the search results
Training Paused
1 Year Free Jump Pass

Using the Pass on Future Visits

FUTURE VISIT WORKFLOW
1Ring 1 Hour Action Pass
2Select guest waiver
3Recognize Prize 1 Year Jump Pass
4Select pass → Click OK
5Verify $0
CenterEdge 1 Hour Action Pass
CenterEdge guest waiver search
CenterEdge future visit pass selection
Before Completing the Order

Confirm all three.

GuestCorrect customer profile
Pass1 Year Jump Pass applied
AdmissionReduced to $0
Remember the Workflow

Redeem It Right. Every Time.

CORRECT GUEST
→
CORRECT PASS
→
VERIFY $0